Frequently Asked Questions

Q: What is podcasting?

Podcasting, a hybrid word of iPod and broadcasting, is the automatic delivery of audio content over the Internet for playback on personal computers, iPods and other mp3 players. A podcast is distinguished from other media formats by the ability of users to subcribe to a 'show' and have each new podcast automatically downloaded.

It is like a radio programme except with the convenience of being able to listen to each segment whenever you choose.

Q: How do I listen to the podcasts?

For the preview or free podcast you have three options:

1. You can listen straight from the site using the provided player. Just click on the play button (This option requires a fast internet connection).

2. You can download the podcast by clicking on the 'Download Podcast Free' link or 'Download Free Preview' link (If you want to save podcast to your computer right click on this link and choose 'save link as' or 'save target as').

3. You can subscribe to the 'show' (series of podcasts) using a podcatcher service - see below.

For non-free podcasts click on the 'Buy full podcast' link to add it to your shopping cart. See below for more details on purchasing podcasts and transcripts.

Q: What is subscription?

When you subscribe to a podcast series (or channel) each new podcast is automatically downloaded for you when it is published.

Q: How can I subscribe to a series of podcasts?

To subsribe you need to use software called a podcatcher like iTunes, or Juice.

To subscribe using iTunes just click on the icon at the top of the podcast page and follow the instructions in iTunes.

For other podcatcher software or services you will need to enter the shows' RSS feed URL which can be found by clicking on the icon at the top of the podcast page. This will display the shows' RSS feed, just copy the URL from the address field at the top of your web browser.

Q: How do I purchase non-free podcasts and transcripts?

1. Click on the 'Buy full podcast' or 'Buy the transcript' link under the podcast you wish to buy for.

2. This will add the podcast or transcript to your shopping cart.

3. Click on 'View Cart' in the shopping cart display box - top right.

4. Verify your cart contents.

5. When you are ready to proceed click on the PayPal button.

6. You will be taken to PayPal where you can complete your purchase.

7. Once your payment is verified you will be e-mailed a transaction id number and redirected to a web page where you can download your items from.

Note: Adobe Acrobat Reader (free) is required to open the transcript.

Q: What is PayPal?

PayPal, an eBay Company, is a global online payment system.

Q: Do I have to open a PayPal account?

No. You can pay using a credit card.

Q: Is there another mode of payment other than PayPal?

Sorry! We only accept PayPal transactions.

Q: Is your store secure? Is my information private?

We do not store any of your information on our servers. Because we use PayPal we do not have access to your financial information. PayPal uses SSL technology to keep your information safe. Go to the PayPal website if you would like to learn more.

Q: I think I have a problem with PayPal/Payments/Downloading. What can I do?

We have done everything we can to make the process of obtaining the podcasts and transcripts as smooth as possible, however problems may occasionally occur. If you have a problem please contact us and let us know exactly what the problem is.

The e-mail with my download instructions hasn't arrived.

The first thing to do is to check your junk/spam e-mail folder. If the e-mail is not in your junk/spam e-mail folder and it has been 24 hrs since you placed your order please contact us.